Introduction
Logging in to your Uphold account is the gateway to sending, receiving, and converting money and crypto. This guide walks you through a secure and reliable sign-in flow, explains account protection best practices, and includes troubleshooting steps if you are unable to access your account. Whether you use the website or the mobile app, the principles below apply.
Quick overview — what you’ll need
- Email address or phone number linked to your Uphold account.
- Your Uphold password (case-sensitive).
- Access to your 2FA method if you enabled two-factor authentication (authenticator app or SMS where available).
Step-by-step sign in (desktop)
Go to https://uphold.com/login. Always check the browser address bar for a secure HTTPS connection and the correct domain to avoid phishing sites.
Type the email address or phone number associated with your account, then click Continue.
Carefully enter your password. If you use a password manager (recommended), let it autofill so long passwords are entered exactly.
If 2FA is enabled, provide the code from your authenticator app (e.g., Authy, Google Authenticator) or the SMS code if that’s your chosen method. Authenticator apps are more secure than SMS.
Once signed in, review recent activity and authorized devices from Settings > Security. If anything looks unfamiliar, sign out of all devices and contact Uprhold support immediately.
Mobile app sign in
The mobile app offers the same secure flow. Download via the official app stores, open the app, tap Sign in, enter your credentials, and complete 2FA. If you use biometric login (Face ID / Touch ID), enable it from your app Settings after the first successful login for faster future access.
Security & best practices
- Use a strong, unique password: Combine letters, numbers, and symbols — avoid reusing passwords across services.
- Enable two-factor authentication: Prefer authenticator apps over SMS where possible.
- Watch for phishing: Never click links from unknown emails. Type the Uphold URL directly into your browser or use a trusted bookmark.
- Keep devices updated: Use the latest OS and app updates to reduce security risks.
- Use a password manager: It helps create and store long, unique passwords securely.
Troubleshooting sign-in problems
If you can’t sign in, try these steps in order:
- Check Caps Lock and keyboard layout.
- Use the "Forgot password" link to reset your password via the email on file: Reset password.
- If you don’t receive the reset email, check spam/junk folders and search your mailbox for messages from
@uphold.com. - If you lost access to your 2FA device, follow Uphold’s account recovery flow documented in their Help Center.
- Clear your browser cache or try a private/incognito window to rule out cached errors or extensions interfering.
When to contact Uphold support
Contact support if:
- You see unfamiliar transactions or devices in your account.
- Account recovery is necessary because you lost access to your email or 2FA method.
- You're unable to complete the password reset or sign-in flow after following the Help Center steps.
Start with the Help Center: https://help.uphold.com/.
Privacy and compliance notes
Uphold adheres to applicable financial regulations and may request identity verification to comply with KYC/AML rules. Keep copies of your verification documents secure and only upload them through official Uphold pages during the verification flow.
FAQs
Q: I forgot my password — what now?
A: Use the password reset flow at https://uphold.com/forgot-password. Follow the email instructions and choose a new strong password.
Q: Can I sign in with multiple devices?
A: Yes. You can sign in on multiple devices. Review and manage active sessions in your security settings and remove any device you don’t recognize.
Q: Is SMS 2FA safe?
A: SMS-based 2FA is better than no 2FA but less secure than an authenticator app. Consider switching to an authenticator app for increased security.
Conclusion
Signing in to your Uphold account should be quick and secure when you follow the steps above. Prioritize a unique password, enable 2FA, and always verify you’re on the official Uphold domain before entering credentials. If issues persist, use the Help Center and Support links provided below.
Go to Uphold Sign In